Shipping Policy
Effective Date: 13/01/2025
At Metayu Pharmatech Pvt. Ltd., we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy to understand the terms and conditions regarding shipping and delivery.
1. Shipping Locations
1.1 We currently ship only within India.
1.2 Orders cannot be shipped to P.O. Boxes or military addresses.
2. Order Processing
2.1 Orders are typically processed within [1-2 business days] of receipt. Orders placed on weekends or public holidays will be processed on the next business day.
2.2 Once your order is processed, you will receive an email confirmation with your order details.
3. Shipping Charges
3.1 Shipping charges, if applicable, will be displayed at the time of checkout.
3.2 Free shipping may be available for orders above a certain value, as specified on the Site.
4. Delivery Timeframes
4.1 Estimated delivery times vary by location and are generally within [3-7 business days] from the date of order dispatch.
4.2 Please note that delivery times are estimates and may be affected by factors beyond our control, such as courier delays, weather conditions, or public holidays.
5. Tracking Your Order
5.1 Once your order has been dispatched, you will receive a tracking number via email.
5.2 You can use this tracking number to monitor the status of your delivery on the courier’s website.
6. Delivery Issues
6.1 If your package is delayed, lost, or arrives damaged, please contact our customer service team for assistance.
6.2 In case of a missed delivery, the courier may attempt re-delivery or leave instructions for you to collect your package.
7. Risk of Loss
7.1 Risk of loss and title for items purchased pass to you upon delivery to the specified shipping address.
7.2 We are not responsible for any delays or issues caused by incorrect or incomplete address information provided by the customer.
8. Contact Information
For any questions or concerns about shipping, please contact us:
Metayu Pharmatech Pvt. Ltd.
Email: info@themetayu.com
Phone: +91 9511942931
Address: METAYU PHARMATECH PVT. LTD.Flat No. 6, Sukh-Shanti Apt., Anand Nagar, Gangapur Road, Nashik (MH), India - 422013.
Thank you for choosing Metayu Pharmatech Pvt. Ltd.!