Terms & Conditions

Welcome to the Metayu Pharmatech Pvt. Ltd. ("we," "our," "us") e-commerce platform. By accessing or using our website (the "Site") and services, you ("Customer," "you," "your") agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before making any purchase.

1. General Provisions

1.1 These Terms govern your use of our Site, any purchase you make, and any services provided by Metayu Pharmatech Pvt. Ltd.

1.2 By accessing our Site, you confirm that you are at least 18 years old and capable of entering into legally binding contracts.

1.3 We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site.

2. Product Information and Availability

2.1 All product descriptions, pricing, and availability are subject to change without notice.

2.2 We make every effort to ensure that the information displayed is accurate; however, we do not guarantee that descriptions, images, or other content on the Site are error-free.

2.3 Products sold are intended for personal use only and not for resale unless explicitly agreed upon.

3. Ordering and Payment

3.1 Orders are subject to acceptance and availability. Once your order is confirmed, you will receive an order confirmation via email.

3.2 We accept payments through secure gateways, including Razorpay.

3.3 All prices are inclusive of applicable taxes as per Indian law unless stated otherwise.

3.4 If your payment is declined or flagged for security reasons, we reserve the right to cancel your order.



4. Shipping and Delivery

4.1 Shipping charges, if any, will be specified at checkout.

4.2 Estimated delivery times are provided at the time of order placement but are not guaranteed.

4.3 Risk of loss and title for items purchased pass to you upon delivery.



5. Returns and Refunds

5.1 Returns are accepted only for defective, damaged, or incorrect items within 2 days of delivery.

5.2 To initiate a return, contact our customer service team at 9511942931 with proof of purchase and details of the issue.

5.3 Refunds will be processed to the original payment method through Razorpay within 7 working days of approval.

5.4 Items must be returned in their original packaging and unused condition to qualify for a refund.


6. Privacy Policy

6.1 Your personal information is handled in accordance with our Privacy Policy.



7. Limitation of Liability

7.1 To the fullest extent permitted by law, Metayu Pharmatech Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of our Site or products.

7.2 Our maximum liability, whether in contract, tort, or otherwise, shall not exceed the purchase price of the product in question.



8. Intellectual Property

8.1 All content on the Site, including text, images, logos, and designs, is owned by or licensed to Metayu Pharmatech Pvt. Ltd. and is protected by intellectual property laws.

8.2 You may not use, reproduce, or distribute any content without prior written consent.



9. Governing Law

9.1 These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

9.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in, India.



10. Contact Information

For any questions or concerns, please contact us at:

Metayu Pharmatech Pvt. Ltd.
Email: info@themetayu.com
Phone: +91 9511942931
Address: METAYU PHARMATECH PVT. LTD.Flat No. 6, Sukh-Shanti Apt., Anand Nagar, Gangapur Road, Nashik (MH), India - 422013.



Thank you for choosing Metayu Pharmatech Pvt. Ltd.!